Privacy Policy

This Privacy Policy sets out how MixManager collects, discloses, and uses personal information about you and how you can exercise your privacy rights. This Privacy Policy applies to personal information that we collect when you visit our website at getMixManager.com (“Site”), use our products ("Product”), or otherwise interact with us. If you do not agree with this policy, please do not access or use our Site or Product or interact with any other aspect of our business.

What personal information does MixManager collect?

The personal information that we may collect about you broadly falls into the following categories:

• Information that you provide

  We collect information about you when you input it into our Site or otherwise provide it directly to us.

• Account and profile creation

  We collect information about you when you register for an account, create or modify your profile. For example, you may provide your contact information, including your first and last name, company, email address, and password when you register for MixManager.

• Planning Center Online Login

  MixManager does not collect or store any information regarding your Planning Center Online account including login info or user info.

• Requests and inquiries

  You may choose to provide us with information when you contact us about our Product or otherwise interact with us. For example, you may choose to submit information regarding a problem you are experiencing with our Product and send us screenshots to help in resolving the problem. You may submit your contact information to make an inquiry through our Site.

• Purchases

  If you decide to purchase a license of MixManager, we will collect purchase information, such as the App that you purchase and information related to refunds, credits, and cancellations, and your billing address and payment information. Please note that any payment information you provide is sent directly to a third-party payment processor. We have no access to and do not store your payment information.

What does MixManager use my personal information for?

We use your information for business and commercial purposes, such as to:

• Provide, maintain, and improve the Site and Product, including system administration, system security, and adding new features or capabilities;
• Manage your account and send you related information, including confirmations, updates, technical notices, security alerts, and support and administrative messages;
• Respond to your comments, questions, and requests, and provide customer care and support services;
• Communicate with you about the Product;
• Monitor and analyze trends and activities in connection with the Site and Product;
• Detect, investigate, and prevent fraudulent transactions and other illegal activities, protect the rights and property of BZ Innovations and others, and comply with legal requirements; and Carry out any other purpose for which the information was collected.

Who does MixManager disclose my personal information to?

We disclose your personal information to the following categories of recipients:

• Any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
• An actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger, or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this policy. Any other person with your consent to the disclosure.

We do not sell any of your personal information to any third party services.

Cookies and similar tracking technology

We DO NOT use cookies or similar tracking technology (collectively, “Cookies”) to collect and use personal information about you.

Your data protection rights

Depending on your location, you may have the following data protection rights. To exercise any of them see specific instructions below or contact us at [email protected].

• You may access, correct, update or request deletion of your personal information by submitting a request to [email protected].
• You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information by submitting a request to [email protected].
• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you or otherwise following the directions in the emails.
• If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time by submitting a request to [email protected]. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a supervisory authority about our collection and use of your personal information. For more information, please contact your local supervisory authority.
• We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Children’s privacy

This Site and Product are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us at [email protected]. If we become aware that a child under 16 has provided us with personal information without parental consent, we will take steps to remove such information and terminate the child’s account.

If you are 16 or older, but have not reached your jurisdiction’s age of majority (such that you are able to enter a contract), you should only use the Product with permission from your parent or guardian.

Error Monitoring and Crash Reporting

We use Sentry, a third-party error monitoring service, to help us improve the stability and performance of our app. This section explains how we collect and use data through Sentry.

Data Collection

When you use our app, we automatically collect certain information about your device and any errors or crashes that occur. This information includes:

Error logs and crash reports

• Device information (e.g., device type, operating system version)
• IP address
• App version
• Time and date of the error or crash

Purpose of Data Collection

We collect this data to:

• Monitor and improve the performance of our app
• Identify, troubleshoot, and fix bugs and errors
• Enhance user experience by reducing app crashes and errors

Data Storage and Security

The data collected through Sentry is stored on Sentry's secure servers.

For more information on how Sentry handles data, please refer to Sentry's Privacy Policy.

Data Retention

We retain error logs and crash reports for 90 days after which they are deleted.

Your Rights

You have the right to access, correct, or delete your personal data collected through our app. If you wish to exercise these rights, please contact us at [email protected].

Consent

By using our app, you consent to the collection and use of error and crash data as described in this privacy policy.

Changes to This Policy

We may update this privacy policy in the future if the functionality of the app changes. Your continued use of this app after any change in this Privacy Policy will constitute your acceptance of such a change.

Last Update

This privacy policy was last updated October 7, 2024.

Contact Us

If you have any questions about this privacy policy, please contact us at [email protected].